Beyond the Silo: How Infios's AI is Unifying the Fractured Supply Chain

MINNEAPOLIS, MN – August 12, 2026

In a decisive validation of its strategic direction, Infios has been named a Leader in two separate, highly respected IDC MarketScape assessments for AI-enabled order orchestration. The supply chain execution specialist earned top marks in reports covering both the B2B/Manufacturing and Retail/B2C sectors, a rare dual achievement that speaks volumes about the maturity and versatility of its platform. This isn't just another industry accolade; it's a clear signal that the era of fragmented, reactive supply chain management is drawing to a close, replaced by a new paradigm of intelligent, unified execution.

The recognition comes from the “IDC MarketScape: Worldwide AI-Enabled Order Orchestration and Fulfillment Applications for B2B and Manufacturing 2026 Vendor Assessment” and its counterpart for Retail and B2C. For a single vendor to achieve leadership status across these distinct domains—each with its own unique set of complexities—is a significant feat. It suggests that the underlying technology is not merely tailored to a niche but is fundamentally reshaping how businesses of all types orchestrate the flow of goods in an increasingly volatile world.

A Unified Front in a Fragmented World

For decades, supply chain operations have been notoriously siloed. Order management, warehousing, and transportation often operate as independent functions with disparate systems, leading to data lags, manual interventions, and costly inefficiencies. Infios’s recognition is built on its success in dismantling these walls. The IDC MarketScape reports highlight the company's integrated portfolio, where Infios Order Management (OM) works in concert with its warehouse management, transportation management, and freight audit and pay solutions.

This integrated approach, powered by the Infios Archer intelligent execution platform, creates a single, cohesive environment. According to the B2B report, the platform's “true modular architecture” is a key strength, allowing organizations to adopt capabilities incrementally—a pragmatic approach that lowers the barrier to entry for digital transformation. A manufacturer can start by optimizing one aspect of its fulfillment process and expand over time, building a connected ecosystem at its own pace.

This is particularly critical in the B2B and manufacturing space, which is defined by large, complex orders, multi-site inventory management, and stringent trade agreement compliance. As Heather Hershey, Research Director at IDC Manufacturing Insights, noted, “Manufacturers and B2B organizations require order orchestration platforms capable of managing increasingly complex fulfillment processes while integrating with broader supply chain execution operations.” Infios appears to have delivered on this requirement by providing a platform that orchestrates decisions across functions, rather than optimizing them in isolation.

The AI Imperative: From Reactive to Proactive Execution

The true game-changer underpinning this success is artificial intelligence. Infios has embedded AI directly into its operational workflows, creating what it calls a continuous “sense–decide–act–learn loop.” This moves organizations beyond the traditional, reactive model of problem-solving—where teams scramble to respond after a disruption has already occurred—to a proactive stance. The system is designed to anticipate issues and execute solutions autonomously.

Key capabilities praised by analysts include “predictive fulfillment optimization,” which uses machine learning to generate more accurate delivery promises, and “agentic exception management.” This latter concept is at the forefront of AI application, where intelligent agents are empowered to identify, prioritize, and resolve fulfillment disruptions before they cascade into customer-facing problems. Instead of an alert simply flagging an issue for a human to solve, the system initiates a resolution workflow automatically.

Eugene Amigud, Chief Innovation Officer at Infios, articulated the challenge his company aims to solve. “Operating within predefined silos is no longer enough,” he stated. “Organizations must contain costs and serve multiple channels while navigating millions of daily decisions: how much inventory to expose, to whom and when; how much to protect; where to source each order; what commitments to make; and how to reprioritize and rebalance operations as plans change.” The goal, he explained, is to apply AI to adapt before disruptions affect customer commitments, not after. This proactive posture is what separates leaders from laggards in today's economy.

The Competitive Edge in a Crowded Field

Infios, a joint venture between technology provider Körber and investment firm KKR, is not operating in a vacuum. The supply chain software market is a fiercely competitive landscape populated by giants like Oracle, SAP, and Blue Yonder, as well as specialized players such as Manhattan Associates and Fluent Commerce. To be named a Leader in this field, let alone in two distinct segments, requires clear differentiation.

In the retail and B2C assessment, IDC’s Ornella Urso, Research Director for Retail Insights, observed that brands “are increasingly looking for AI-enabled technologies that improve fulfillment agility, support more intelligent decision-making and connect execution across increasingly complex omnichannel environments.” The report noted that Infios's integration of order management with warehouse and transportation capabilities supports a more unified execution model, enabling cross-functional optimization that is critical for modern retail.

This ability to serve both the high-volume, high-complexity world of B2B manufacturing and the fast-paced, customer-centric demands of omnichannel retail is Infios's core differentiator. While many solutions focus on one or the other, Infios has built a platform with the architectural flexibility and AI-driven intelligence to bridge the gap. This provides a single, coherent strategy for large enterprises that often operate in both B2B and B2C channels.

The Proof is in the Performance

Ultimately, the value of any technology platform is measured by its real-world impact. The strategic vision is compelling, but business leaders demand tangible results. Here, Infios points to concrete customer successes that translate the abstract benefits of AI into measurable ROI.

For example, CJ Logistics America, a major logistics provider, is using Infios AI to automate order entry and has achieved an 83% autonomy rate. According to the company, the AI acts as a “first line of defense,” automatically communicating with carriers and significantly reducing the manual follow-up work required by its operations teams. Another customer, a US-based online retailer, cut backorders by 70%, directly improving customer satisfaction and reducing operational costs. Meanwhile, apparel brand Durham Brands managed to exceed its peak season forecast by 170% and almost double its throughput without adding labor, a testament to the platform's ability to scale efficiently.

These outcomes demonstrate a clear pattern: Infios is enabling organizations to handle greater complexity with fewer manual resources, turning the supply chain from a cost center into a strategic enabler of growth. By unifying decision-making across orders, inventory, and logistics, the platform is proving that intelligent execution is the key to building the resilient and agile enterprises required to thrive in the 21st century.