Be.EV Taps AI to Fix UK's EV Charger Reliability Crisis

NASHVILLE, TN – February 10, 2026 – UK charge point operator Be.EV has announced a strategic partnership with US-based software firm Titan Cloud, deploying its Titan EV platform to automate maintenance and enhance the reliability of its growing electric vehicle charging network. The move directly confronts one of the most significant barriers to EV adoption in the UK: the frustrating and frequent experience of encountering a faulty public charger.

As the UK races towards its 2035 ban on new petrol and diesel car sales, the dependability of its public charging infrastructure is under intense scrutiny. Be.EV, which operates over 800 public charging bays with a strong presence in the North of England, aims to set a new standard for uptime and customer experience by leveraging AI-driven asset management.

A Network Under Pressure

The challenge Be.EV is tackling is systemic. Despite the UK's public charging network expanding by 23% year-over-year to over 86,000 devices by late 2025, reliability remains a persistent issue. Government regulations introduced in 2023 mandate a 99% reliability rate for the rapid charging network, a target that the vast majority of operators are currently failing to meet. Recent industry studies found that only 4% of UK charge point operators (CPOs) achieved this benchmark, with nearly half citing slow maintenance response times as their biggest operational hurdle.

This gap between ambition and reality has tangible consequences for drivers. A 2025 survey revealed that a staggering 83% of UK EV drivers had encountered problems with public charging within the last year. The most common complaints were not just occupied bays, but out-of-order stations and chargers that simply failed to function correctly. For the estimated 40% of UK households without access to off-street parking, who rely entirely on the public network, this unreliability creates a significant "charging divide" and a major deterrent to making the switch to electric.

For CPOs, the economic impact is just as severe. Every minute a charger is offline represents lost revenue and, more importantly, an erosion of customer trust that can drive users to more reliable competitors. With maintenance accounting for a significant portion of operational spending, the manual, reactive processes common in the industry are proving inefficient and unsustainable for rapidly scaling networks.

A Two-Pronged Tech Solution

To address this, Be.EV is implementing a sophisticated, two-part software strategy. The company will continue to use Fuuse as its central Charge Point Management System (CPMS)—the operational 'brain' that manages user sessions, payments, and real-time charger status. The new element is the integration of Titan EV, a specialized platform focused on the physical 'health' of the assets themselves.

Titan EV, a product from Titan Cloud—a company with a long history of optimizing physical assets in the demanding retail fuel sector—automates the entire maintenance and repair lifecycle. The integration between the two platforms is key. When the Fuuse CPMS detects a fault code from a charger, it can automatically trigger a work order and a series of configurable workflows within the Titan EV system. This replaces a manual process of logging tickets and dispatching technicians, dramatically reducing the time between issue detection and resolution.

"We want our systems, tools, and services to be second to none," said Natalie Kershaw, Senior Digital Programme Manager at Be.EV. "To make every customer journey run smoothly, we need clear visibility into our charging assets, and a more efficient way to keep them maintained and operational. Titan EV gives us the asset tracking, reporting, and maintenance capabilities we need, while integrating directly with Fuuse so data stays synchronized across both platforms."

This automated approach provides Be.EV with end-to-end operational oversight, allowing the team to move from fighting fires to proactively managing network health, improving efficiency, and ensuring chargers are available when drivers need them most.

Scaling with Confidence

The partnership is not just about fixing current problems; it is a strategic move to enable future growth. Backed by a substantial £110 million investment from Octopus Energy Generation, Be.EV has ambitious plans to nearly triple the size of its network, with over 1,000 additional charge points already in development. Successfully scaling at this pace is impossible without a robust and efficient operational backbone.

By automating maintenance, Be.EV can manage a much larger network without a proportional increase in its operations team, ensuring profitability and sustainability. This operational control is crucial as the company expands its footprint from its northern heartland into new regions, including a recent £2.5 million investment to build new ultra-rapid hubs in London.

Brad Sandys, Head of Partnerships EMEA at Titan Cloud, highlighted the importance of this approach. "Be.EV is setting a high standard for charging reliability in the UK, and we're proud to partner with them at this stage of their growth," he stated. "With a rapidly expanding portfolio of sites, Be.EV prioritizes reliability as it scales its network, delivering consistent charging experiences for drivers and supporting the transition to electric vehicles across the UK. Titan EV gives them the asset visibility and operational control needed to manage their charging infrastructure as they grow."

Powering the UK's Electric Future

Ultimately, the collaboration between Be.EV and Titan Cloud points to a broader evolution in the EV infrastructure market. As the industry matures, the focus is shifting from simply installing chargers to ensuring they form a dependable, cohesive, and user-friendly network. Achieving the UK's goal of 300,000 public chargers by 2030 requires more than just capital investment; it demands smart, scalable technological solutions.

For the millions of drivers considering an EV, the confidence that they can find a working charger on a long journey or in their local community is paramount. By directly tackling the reliability issue with AI-driven automation, Be.EV's initiative represents a critical step in building that public trust. This focus on operational excellence not only strengthens Be.EV's market position but also provides a crucial proof point for the entire industry, demonstrating that a reliable public charging network is not just a future aspiration, but an achievable reality.