Twilio Inc.

Twilio Inc. is an American cloud communications company headquartered in San Francisco, California. Founded in 2008, its mission is to "fuel the future of communications" by providing programmable communication tools.

The company offers a comprehensive customer engagement platform that integrates data, artificial intelligence (AI), and various communication channels. Its key products include programmable APIs for messaging (SMS, MMS, WhatsApp), voice, video, and email (through SendGrid). Twilio also provides a Customer Data Platform (CDP) called Segment, which helps businesses unify first-party data to create personalized customer experiences. Twilio serves a diverse range of businesses, from startups to large enterprises, across industries such as healthcare, retail, e-commerce, and financial services.

Twilio is recognized as a leader in Communications Engagement Platforms and Customer Engagement Platforms by industry analysts like IDC and Omdia, reflecting its strategic positioning as an AI-driven customer experience layer. The company reported strong financial performance in Q1 2026, with significant revenue growth and raised full-year guidance, emphasizing its focus on AI-driven customer engagement. Khozema Shipchandler serves as the CEO.