ServiceTrade, Inc.

ServiceTrade is a privately held company headquartered in Durham, North Carolina, specializing in field service management software for commercial contractors. Founded in 2012, its core mission is to empower commercial service businesses to operate more efficiently, enhance service delivery, and increase profitability by providing a unified platform for managing complex field operations.

The company's cloud-based platform offers a comprehensive suite of tools, including scheduling and dispatch automation, real-time field technician communication, digital work order management, customer asset tracking, and integrated invoicing. ServiceTrade primarily serves commercial HVAC, mechanical, and fire protection contractors, enabling them to streamline workflows, optimize field performance, and improve customer engagement through features like customer portals and online reporting.

In recent leadership changes, William Chaney was appointed CEO in July 2024, with co-founder Billy Marshall transitioning to a strategic advisor role. Brook Bock joined as Chief Product Officer in December 2024. ServiceTrade continues to innovate, launching AI-powered features like Smart Scan in November 2025 for accurate asset capture and expanding its SalesManager platform in April 2026. The company was recognized in January 2026 with "Best Ease of Use" honors across seven categories in Capterra's Software Recommendations, underscoring its commitment to user-friendly solutions for its over 1,300 customers.