Salesforce, Inc.

Salesforce, Inc. is an American cloud-based software company headquartered in the Salesforce Tower in San Francisco, California. Founded in 1999, its core business revolves around providing customer relationship management (CRM) software and a comprehensive suite of cloud-based applications. The company's mission is "to empower companies to connect with their customers in a whole new way."

Salesforce offers a broad portfolio of products and services, including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and a robust Platform for application development. It also integrates key technologies like Slack for collaboration, MuleSoft for integration, and Tableau for analytics. The company serves businesses of all sizes, with a significant focus on large enterprises, and maintains the leading position in the global CRM market.

Under the leadership of Chairman and CEO Marc Benioff, Salesforce has been heavily investing in artificial intelligence, notably with its Agentforce platform and Agentforce Operations, designed to streamline back-office processes and enhance customer interactions through AI agents. As of fiscal year 2025 (based on 2024 data), Salesforce has maintained its position as the #1 CRM provider globally for 12 consecutive years, holding a 20.7% market share. The company recently announced changes to its revenue reporting structure for fiscal year 2027, categorizing disclosures into Agentforce Apps and Data 360, Platform & Other, reflecting its evolving product architecture.