AI Adoption Lagging Despite High Expectations in Home Care Industry
Event summary
- 60% of home care leaders believe AI will have the greatest impact on the industry by 2030, but fewer than 25% have made AI-specific investments.
- Early adopters of AI report efficiency gains exceeding 25%.
- 60% of organizations cite recruitment and retention as their biggest challenge, yet only about one-third use technology-enabled training.
- Axxess's 2026 Industry Growth Insights Report surveyed 9,000 organizations worldwide.
The big picture
The home care industry is at a crossroads with AI poised to transform operations, yet slow adoption rates highlight a strategic disconnect. Workforce shortages remain a critical bottleneck, with technology-enabled training emerging as a potential solution. The industry's ability to scale AI investments and address staffing challenges will determine its long-term competitiveness and capacity to deliver care.
What we're watching
- AI Adoption Pace
- How quickly home care organizations will bridge the gap between recognizing AI's potential and actual investment in AI technologies.
- Workforce Solutions
- Whether increased use of technology-enabled training can significantly improve recruitment and retention rates in the home care sector.
- Efficiency Gains
- The extent to which early AI adopters' efficiency gains can be replicated across the industry, and whether this will drive broader adoption.