RSUPPORT Cements Security Credentials with Dual ISO Certifications

SEOUL, South Korea – January 19, 2026 – In a move that reinforces the critical importance of cybersecurity in the remote work era, Asian market leader RSUPPORT announced today its Global R&D Center has achieved two key international security certifications, ISO/IEC 27001:2022 and ISO/IEC 27017:2015. The dual validation signals a deepened commitment to protecting customer data across both its on-premise and cloud-based remote solutions.

Bolstering Digital Trust in an Era of Remote Operations

The widespread adoption of remote and hybrid work models has transformed business operations, but it has also dramatically expanded the corporate attack surface. Enterprises now grapple with unprecedented security challenges, from securing employee access on home networks to vetting the security posture of the third-party software vendors they rely on. In this high-stakes environment, trust is the most valuable currency, and verifiable security standards have become a non-negotiable requirement for IT decision-makers.

RSUPPORT, which holds the number one market share in Asia's remote solutions market and ranks fifth globally, is positioning these certifications as a direct answer to these enterprise concerns. The ISO/IEC standards, established jointly by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), are globally recognized as the most authoritative benchmarks for information security management. Achieving them requires passing a rigorous, multi-stage audit process, demonstrating a systematic and continuous approach to risk management and data protection.

Decoding the Certifications: A Deeper Look at Security Commitment

For RSUPPORT, this achievement is twofold. The company successfully renewed its ISO/IEC 27001 certification, but crucially, it upgraded to the latest 2022 version. This is not a simple renewal; the 2022 standard reflects the modern threat landscape, incorporating a stronger emphasis on "Cyber Security and Privacy Protection." The framework was overhauled from 114 controls to a more streamlined 93, including 11 new controls designed to address contemporary challenges such as threat intelligence, data masking, and the specific security needs of cloud services. This renewal, which involved passing 123 evaluation criteria, signifies an ongoing, proactive evolution of the company's Information Security Management System (ISMS).

Perhaps more significantly, RSUPPORT newly obtained the ISO/IEC 27017:2015 certification. This standard is not a general security framework but a specific code of practice for cloud security. As a provider of Software-as-a-Service (SaaS) solutions like RemoteMeeting and cloud versions of RemoteCall, this certification is a critical differentiator. It required meeting 244 assessment criteria focused entirely on the unique risks of cloud environments.

ISO/IEC 27017 provides crucial guidance on the often-murky "shared responsibility model," clarifying the security duties of the cloud provider versus the customer. It introduces seven new controls not found in other standards, addressing key cloud-specific issues such as the secure separation of one customer's virtual environment from another, hardening virtual machine configurations, and providing customers with the tools to monitor activity related to their data. For enterprise clients, this certification provides tangible assurance that their data is being handled according to best practices within RSUPPORT's cloud infrastructure.

A Strategic Play for Global Expansion

While a technical achievement, the dual certification is fundamentally a strategic business maneuver. In an increasingly competitive global market for remote access tools—pitting RSUPPORT against established players like TeamViewer and AnyDesk—verifiable security credentials serve as a powerful catalyst for growth.

"Achieving ISO/IEC 27001 and ISO/IEC 27017 certifications simultaneously is a significant milestone that officially reaffirms the high level of security across all RSUPPORT products and services," said Hyung-su Seo, CEO of RSUPPORT, in a statement. He emphasized the strategic implications, adding, "By meeting the stringent security requirements of enterprises and institutions across diverse industries worldwide, we will continue to strengthen customer trust and accelerate our expansion in global markets."

This expansion strategy hinges on penetrating highly regulated industries and geographies. For sectors like finance, healthcare, and government, compliance is not optional. These certifications often act as a prerequisite for even being considered as a vendor. With data privacy laws like Europe's GDPR and California's CCPA imposing strict requirements on data processors, having an ISO 27001-aligned framework is essential for demonstrating due diligence. The addition of the cloud-specific ISO 27017 further strengthens RSUPPORT's case, particularly as these regulated industries increasingly migrate services to the cloud.

Navigating a Competitive and Threat-Filled Landscape

RSUPPORT's portfolio, which includes the remote support solution RemoteCall, remote access tool RemoteView, and the AI-powered meeting transcription service AIrepoto, serves over 20,000 enterprises. Each of these tools handles sensitive corporate information, making security paramount. The recent certifications apply directly to the Global R&D Center responsible for developing and maintaining these products, ensuring that security is embedded throughout the development lifecycle.

The move comes at a time when data breaches originating from third-party vendors are a top concern for Chief Information Security Officers (CISOs). A single vulnerability in a remote access tool can provide an entry point for attackers to compromise an entire corporate network. Consequently, enterprises are intensifying their vendor risk management programs, demanding more than just marketing promises of security.

By investing in and achieving these globally recognized, independently audited certifications, RSUPPORT is providing the tangible proof that the market now demands. It shifts the conversation from "we are secure" to "we have proven we are secure against a global standard." As businesses continue to navigate the complexities of a distributed workforce, this level of validated security assurance is no longer just a competitive advantage; it is becoming the price of entry for any vendor seeking to earn enterprise trust.