Rimini Street's Award Sweep Signals AI Shift in Enterprise Software

LAS VEGAS, NV – January 15, 2026 – By Mark Peterson

Rimini Street, Inc., a prominent player in the third-party enterprise software support market, has secured a series of prestigious industry awards, signaling a significant validation of its strategy centered on AI-driven innovation and a steadfast client-first culture. The accolades, which recognize the company's technical excellence, leadership, and customer service, arrive as enterprises globally grapple with the dual pressures of optimizing IT budgets and accelerating digital transformation.

The Las Vegas-based firm (Nasdaq: RMNI) was honored with the 2025 Tech Ascension Award for its AI-powered solutions, a 2025 Globee® Award for its customer service team, and a 2025 Top Tech of the Year Award for CEO Seth Ravin. These wins underscore the growing industry recognition of an alternative path for companies running on complex Oracle, SAP, and VMware systems—one that prioritizes extending the life of existing software assets while layering on next-generation capabilities.

A New Paradigm: Agentic AI Disrupts Traditional ERP

At the heart of Rimini Street's recent accolades is its aggressive push into artificial intelligence, specifically with what it terms "Agentic AI ERP." This vision, which earned the company the Tech Ascension Award for AI-powered Enterprise (Agent) Solution of the Year, challenges the conventional, often rigid, nature of enterprise resource planning systems. The company posits that traditional ERPs, long treated as monolithic "Systems of Record," are ill-equipped for the pace of modern business. Instead, it proposes transforming them into dynamic "Systems of Action" by deploying intelligent electronic agents.

These agents are designed to operate autonomously over existing software infrastructure, capable of setting goals, making decisions, and executing complex, cross-application workflows. This approach allows organizations to sidestep the notoriously expensive, risky, and time-consuming cycle of vendor-mandated upgrades and migrations.

“The winners embody the power of AI to drive meaningful change,” said David Campbell, CEO of the Tech Ascension Awards. “From reimagining enterprise workflows to empowering SMBs with intelligent automation, these solutions demonstrate how AI can deliver scale, precision, and innovation while addressing the real-world challenges organizations face today.”

Building on this concept, Rimini Street recently launched its Rimini Agentic UX™ Solutions. Developed in part through a strategic partnership with ServiceNow, this offering acts as an intelligent user engagement and orchestration layer that sits atop existing ERP systems. It provides a unified, modern interface that automates and streamlines processes, aiming to boost productivity and provide enterprise-wide visibility without altering the underlying legacy code. This allows clients to deploy cutting-edge AI functionality within weeks, leveraging their current IT budgets rather than seeking massive new capital expenditures.

Service Excellence as a Cornerstone

While its AI innovation captures headlines, Rimini Street's foundation remains its client-centric service model, a key factor in its 2025 Silver Globee® Award for Customer Service Team of the Year. The award, determined by a merit-based evaluation from global industry experts, highlighted the company's industry-leading service level agreement: a guaranteed 10-minute response time for critical, P1 issues. Remarkably, the company reports its average response time is under two minutes.

This focus on service is further validated by a 2025 TrustRadius Buyer's Choice Award, which is based entirely on vetted, unbiased customer reviews and recognizes the company's capabilities, value, and customer relationships. The commitment to a "client-first culture" is a recurring theme from the company's leadership.

The recognition extends to the top, with CEO Seth Ravin receiving the 2025 Top Tech of the Year Award in Las Vegas. The award honors his leadership and the vision that underpins the company's core offerings, from its support model to its new AI platform. “These achievements reflect our unwavering commitment to a client-first culture, as well as our leadership in delivering mission-critical enterprise software support, managed services and Agentic AI ERP solutions,” Ravin stated.

From Cost Savings to Strategic Innovation

For many clients, the primary draw to third-party support is the immediate and substantial cost savings, often cutting annual support bills by 50% compared to vendor pricing. Rimini Street is framing this value proposition not merely as a cost-cutting measure, but as a strategic enabler of innovation. By freeing up significant portions of the IT budget previously locked into mandatory maintenance fees, companies can reallocate funds toward high-impact digital initiatives.

Client success stories illustrate this model in action. Tidewater, a global offshore service vessel operator, initially engaged Rimini Street for support of its Oracle PeopleSoft system. The relationship expanded to include consulting services to help consolidate financial systems into a global SAP environment, automating tax reporting and freeing resources for higher-value projects, including AI initiatives. Similarly, Kevin Khoo, CIO at Sunway, credited the partnership with enabling his organization to “start executing AI projects and other major tech initiatives that will be fundamental to competing.”

The company also champions its clients' successes, a practice highlighted when its nominee, Gauri Kapur of Hitachi Vantara, won a 2025 Women Leading IT Award from Info-Tech Research Group. Kapur, the VP of Corporate Applications and Data Analytics, was honored for leadership that drives transformation. “Gauri is an inspiring leader who champions inclusion, empowers women in technology, and drives meaningful change across the global IT community,” said Nancy Lyskawa, EVP and chief client officer at Rimini Street. This symbiotic relationship, where client success is celebrated and fostered, reinforces the company's message of partnership over transactional service.

Navigating a Competitive and Evolving Market

Rimini Street's strategy and recent wins are set against a highly competitive landscape dominated by the original software vendors, Oracle and SAP, who command a vast majority of the support market. While the company has established itself as the leading third-party provider, it continues to navigate this environment while also facing smaller competitors like Spinnaker Support.

Financially, the company shows signs of steady growth, with recent reports indicating increases in key metrics like Remaining Performance Obligations and active clients. Analyst sentiment is generally positive, with most ratings leaning toward a 'Buy' or 'Moderate Buy'. However, the company's operating cash flow has been impacted by significant litigation expenses, a persistent reality in the third-party support industry. Against this backdrop, the strategic pivot toward high-value AI solutions appears to be a calculated move to further differentiate its offerings and solidify its market position.

As enterprises look for smarter ways to modernize, the model of enhancing stable, existing systems with agile, AI-powered layers is gaining traction. Rimini Street’s latest awards and its new Rimini Agentic UX™ Solutions are a clear declaration of its intent to lead that charge, redefining what is possible with ERP systems and enabling clients to accelerate transformation without the cost, risk, or disruption of traditional vendor roadmaps.