RapidWorks Tackles Construction Cash Flow Crisis with New Payments Platform

BOSTON, MA – January 19, 2026 – In a move aimed at alleviating one of the most persistent challenges in the heavy construction industry, field management software provider RapidWorks today announced the launch of Rapid Payments. The new platform is a fully integrated payment system designed to drastically reduce the time it takes for heavy equipment service providers to get paid.

Rapid Payments embeds payment collection, tracking, and management directly into the company's existing field service software, creating a single, streamlined workflow from the initial quote to the final cash receipt. The launch addresses the chronic issue of delayed payments that has long plagued contractors, threatening cash flow and hindering growth.

"Rapid Payments is a critical next step in our platform evolution because it removes friction from one of the most painful parts of the job: getting paid," said Tim Curran, Chief Executive Officer of RapidWorks, in a statement. "By embedding payments directly into the workflows contractors already rely on every day, we're helping heavy equipment service providers gain predictability, reduce risk, and keep their operations moving forward."

Addressing an Industry-Wide Pain Point

The problem RapidWorks aims to solve is not a minor inconvenience but a systemic issue. The construction sector is notorious for its extended payment cycles. Industry research consistently highlights this challenge, with a late 2023 report from PYMNTS and Ingo Money finding the average Days Sales Outstanding (DSO) in construction to be a staggering 94 days. Other analyses place the average closer to 83 days, still more than double the 45-day benchmark considered healthy for credit management.

These delays create a cascade of financial pressures for heavy equipment service providers, who often operate on thin margins. Protracted waiting periods for payment can disrupt cash flow, force businesses to take on costly debt to cover operational expenses, strain relationships with suppliers, and ultimately stifle a company's ability to invest in new equipment or expand its workforce. Chasing checks and manually reconciling payments across different systems consumes valuable administrative hours that could be spent on revenue-generating activities.

Rapid Payments is engineered to directly combat these issues. By providing a central hub within the main RapidWorks platform, administrative teams gain real-time visibility into which invoices have been sent, viewed, and paid, eliminating guesswork and reducing the need for manual follow-ups.

The Evolution to a 'Quote-to-Cash' Ecosystem

The launch of Rapid Payments marks a significant strategic step for RapidWorks, moving it beyond field service management and toward a comprehensive, end-to-end business platform. This reflects a broader trend in the software industry, where customers increasingly demand all-in-one solutions that eliminate the need for disconnected, single-purpose tools.

"By building payments directly into RapidWorks, merchants can manage the entire process in one connected flow, while giving their customers a modern, easy way to pay," explained Matthew Bullis, Chief Strategy Officer at RapidWorks. "Rapid Payments reflects our ongoing commitment to innovating across the platform to provide a more seamless quote to cash experience."

The platform's features support this vision. It includes a merchant portal for real-time payment visibility, secure payment links that can be sent via email or text, and a branded, self-service customer portal. This portal allows clients to view their invoice history, see outstanding balances, and make secure payments via credit card or ACH transfer at their convenience. Because the system is natively integrated, payments are automatically applied to the correct invoices, which eradicates the time-consuming and error-prone task of manual reconciliation.

This deep integration within a specialized industry platform is a key differentiator in a competitive Field Service Management (FSM) market. While competitors like ServiceMax and Jobber also offer payment solutions, RapidWorks is betting that its native, purpose-built approach for the unique needs of heavy equipment services will provide a superior and more efficient user experience.

Real-World Impact and Early Success

Early results from the platform's initial adopters appear to validate its potential. According to RapidWorks, customers using Rapid Payments are reducing their average invoice outstanding time by an impressive 25 days.

Concrete Pump Partners (CPP), one of the largest concrete pumping companies in the U.S., was the first to onboard the new system. Michael Perry, Chief Financial Officer at CPP, noted significant benefits for both his team and their customers. "Rapid Payments creates a better experience for our customers because they can pay on their own time—without waiting for someone from our team to be available. That reduces frustration and helps payments come faster," Perry stated. He also highlighted security improvements, noting that features like securely saving card information have enhanced the company's PCI compliance and better protected sensitive data.

This sentiment was echoed by another long-time customer, Ed Albin, General Manager at Central Concrete Pumping. "Rapid Payments has made a real difference for us," Albin said. "Our cash flow has settled into a steady two-week rhythm; we're getting paid faster and able to pay our bills faster. It's been great."

A Growing Market for Integrated Solutions

RapidWorks' strategic expansion comes at a time of significant growth in the FSM software market. Driven by the broader digital transformation across industries, the global FSM market was valued at over $2.3 billion in 2024 and is projected to grow at a compound annual rate of over 13%, reaching nearly $6 billion by 2033. This growth is fueled by the adoption of cloud computing, mobile technologies, and a pressing need for greater operational efficiency.

While the construction sector has historically been slower to adopt new technology, that trend is rapidly changing. Faced with labor shortages, supply chain volatility, and tight margins, contractors are increasingly turning to digital tools to streamline workflows, improve project management, and protect their bottom line. Integrated payment solutions are a critical piece of this technological shift, offering a clear and immediate return on investment by directly improving a company's financial health.

By launching Rapid Payments, RapidWorks not only strengthens its existing suite of products—which includes Rapid ERP, CRO Software, Visual Dispatch, and Rapid Fleet—but also solidifies its position as a key technology partner for an industry in the midst of a digital evolution.