R Systems Unveils AI Copilot to Reshape Global Capability Centers

EL DORADO HILLS, CA – January 14, 2026 – Digital product engineering firm R Systems has announced the launch of GCC Copilot, a proprietary AI-assisted service designed to accelerate the creation and optimization of Global Capability Centers (GCCs). The move comes as the company reports a threefold increase in demand for GCCs over the past year and simultaneously expands its global delivery footprint with a new facility in Mexico and enhancements to its center in Romania.

This dual announcement signals a strategic response to a profound shift in global business operations, where enterprises are increasingly looking to establish sophisticated, AI-driven talent hubs to accelerate innovation and maintain a competitive edge. The new service aims to provide a structured, low-risk roadmap for companies to build these critical assets with unprecedented speed and intelligence.

The New Imperative: From Cost Centers to Innovation Hubs

For years, Global Capability Centers were primarily viewed through the lens of cost arbitrage—offshoring back-office functions to reduce operational expenses. Today, that model is being fundamentally rewritten. The modern GCC is an engine of strategic value, a hub for high-skilled talent, and a crucible for digital innovation. This evolution is being supercharged by the integration of artificial intelligence, which is transforming GCCs from support centers into proactive, data-driven partners in business growth.

Industry data underscores this dramatic transformation. The global GCC landscape is expanding rapidly, with India alone projected to host over 2,400 centers by 2030. This growth is mirrored in Eastern Europe, home to approximately 1,500 GCCs. The driver is no longer just cost, but capability. A recent study found that over 70% of GCCs are already investing in generative AI to enhance their services, automate processes, and unlock new efficiencies. AI-powered tools are revolutionizing everything from talent acquisition, where they can reduce candidate screening time by up to 75%, to operational decision-making and performance tracking.

“With GCC Copilot, we’re helping organizations build AI-first, cloud-native, and product-centric operations from day one,” said Nitesh Bansal, MD & CEO at R Systems, in a recent statement. “It’s not just about launching a capability center, but architecting a future-ready business model.”

Inside GCC Copilot: A Blueprint for Speed and Intelligence

R Systems' GCC Copilot is designed to address the core challenges enterprises face when establishing these centers: complexity, time-to-value, and aligning the new entity with a product-centric mindset. Built on the company's two decades of experience, the service promises to get a new GCC operational within 90 days by leveraging curated playbooks for compliance, operations, talent, and infrastructure.

The framework is infused with AI from the ground up. It includes AI-powered tools to automate operational decision-making, track Objectives and Key Results (OKRs), and monitor talent productivity from the very beginning. This automation-first strategy, combined with lean governance and optimized hiring from vetted talent pools, is projected to deliver up to a 30% cost reduction for clients.

Providing an outside perspective, Pareekh Jain, Founder and CEO of tech advisory firm EIIRTrend, noted the market need for such a solution. “Enterprises are reshaping their global delivery strategies to embed AI, automation, and product engineering at the core not just to drive efficiency, but to accelerate innovation,” Jain stated. “R Systems’ GCC Copilot brings a structured approach with a low-risk, agile, and AI-infused roadmap that helps enterprises reduce setup complexity while enabling faster time-to-value and sustained innovation velocity.”

The service emphasizes seamless cultural alignment and rapid onboarding, ensuring that the new digital teams are integrated with the parent company’s product-first approach. By offering custom blueprints tailored to a client’s industry, growth stage, and technology priorities, R Systems aims to move beyond a one-size-fits-all model and deliver a truly strategic asset.

Beyond India: The Strategic Pivot to Nearshoring in Mexico

While the GCC Copilot provides the digital blueprint for modern capability centers, R Systems is also expanding the physical map of where these hubs can thrive. The company's launch of a new delivery center in Mexico represents a significant strategic pivot, capitalizing on the growing trend of nearshoring for North American companies.

For U.S.-based enterprises, Mexico offers a compelling value proposition that extends far beyond labor costs. The most significant advantage is time-zone alignment, which facilitates real-time collaboration, agile development cycles, and more integrated teamwork between domestic and nearshore teams. This proximity eliminates the logistical hurdles associated with managing teams across a 10- or 12-hour time difference, a common challenge with traditional offshore locations in Asia.

Furthermore, Mexico boasts a large and rapidly growing pool of skilled tech talent. It is home to the second-largest population of software developers in Latin America, with over 130,000 new engineers graduating annually. This, combined with strong cultural affinity and the benefits of the United States-Mexico-Canada Agreement (USMCA), makes it an increasingly attractive destination for high-value technology and engineering work. The country's business process outsourcing market is on a steep growth trajectory, with some forecasts projecting it to reach nearly $6 billion by 2030.

“We’ve seen a threefold increase in demand from customers across the globe wanting to set up GCCs in the last year, making it imperative that we continue to expand our GCC offerings and support,” Bansal explained. “The addition of Mexico gives us a stronghold in yet another time zone, to drive continuous innovation and deliver greater agility for our customers worldwide.”

This geographic diversification, which also includes enhancements to its established center in Romania, allows R Systems to offer a resilient, multi-region delivery model that can be tailored to the specific needs of clients in North America and Europe. This dual strategy of advanced AI tooling and geographic diversification positions the company to capitalize on the evolving demands of modern enterprises seeking both efficiency and sustained innovation velocity.