Quavo Taps New COO, CTO to Scale AI-Powered Dispute Resolution

WILMINGTON, Del. – January 13, 2026 – Quavo, Inc., a prominent technology partner for financial institutions specializing in agentic AI for fraud and dispute management, today announced a significant strengthening of its executive team with the appointment of David Oldershaw as Chief Operating Officer and Tony DiGiorgio as Chief Technology Officer. The move signals an aggressive strategy to scale operations and accelerate technological innovation as the company capitalizes on a rapidly growing market demand for automated financial dispute solutions.

The appointments come at a pivotal moment for the fintech firm, which secured a staggering $300 million growth investment from Spectrum Equity in July 2025. Founded in 2016 by former Bank of America fraud systems architects, Quavo has demonstrated impressive market traction, reporting 60% annual revenue growth since 2022. These leadership hires are poised to harness that momentum, building the operational and technological infrastructure needed for the company’s next stage of expansion.

A Strategic Push for Operational Scale

David Oldershaw steps into the COO role bringing over 15 years of experience in scaling global SaaS and fintech organizations. His primary mandate will be to establish a durable operating system for Quavo, overseeing revenue, sales, marketing, and client delivery. His proven track record includes a recent tenure as COO at OfficeRnD, where he managed go-to-market functions and corporate development following a strategic growth investment. Previously, he held senior operational and strategy roles at companies like Hotel Engine and Litmus, demonstrating a consistent ability to build disciplined, high-performing teams.

Oldershaw’s appointment is a direct response to Quavo’s rapid growth and the need for mature operational processes to support its expanding client base and product offerings. As financial institutions increasingly turn to automated solutions to handle a surge in dispute volumes, ensuring seamless client onboarding and robust support is paramount. Oldershaw's expertise is expected to be instrumental in aligning the company's commercial and delivery functions, ensuring that Quavo can scale efficiently without sacrificing the client-centric approach that has defined its success.

“Quavo has earned the trust of financial institutions by delivering real results,” said David Oldershaw in a statement. “I’m excited to help scale the organization with the structure and commitment needed to support long-term growth while keeping our clients’ needs at the center of everything we do.”

Architecting the Future of AI-Driven Disputes

Joining Oldershaw is Tony DiGiorgio as the new Chief Technology Officer, a visionary leader with over 30 years of experience in technological innovation. DiGiorgio will spearhead Quavo’s engineering, infrastructure, and security efforts, with a core focus on executing the company’s ambitious AI-driven product roadmap. His background is particularly well-suited for Quavo’s mission. As Chief Architect at symplr, he was integral in scaling the healthcare IT company’s revenue from $200 million to $500 million and architecting its enterprise platform with a foundation built for cloud scalability, robust security, and AI-readiness.

DiGiorgio’s expertise in building AI-first systems in highly regulated environments is critical as Quavo deepens its capabilities. The financial services industry is grappling with escalating and increasingly sophisticated fraud tactics, with online payment fraud losses projected to surpass $48 billion globally by 2025. Quavo’s flagship offering, the QFD™ (Quavo Fraud & Disputes) platform, and its agentic AI tool, ARIA™ (Automated Reasonable Investigation Agent), are designed to combat this threat by automating up to 80% of the dispute lifecycle. ARIA, for instance, can conduct a full fraud investigation in seconds, providing auto-decisioning that adheres to strict regulatory standards like Regulations E and Z.

“Quavo has built an industry-leading dispute management platform powered by a uniquely rich data foundation,” commented Tony DiGiorgio. “I’m excited to continue advancing the product, leveraging that data to drive smarter automation, stronger outcomes, and sustained innovation for our clients, while scaling Quavo to not only meet the industry where it is today, but help define where it goes next.”

Fortifying Market Leadership in a Competitive Arena

These executive appointments are more than just new hires; they represent a calculated power play in the competitive fintech talent wars. By attracting leaders of Oldershaw’s and DiGiorgio’s caliber, Quavo is solidifying its position as a market leader and sending a clear message about its growth ambitions. The company operates in a crowded space with competitors like Amiko and Trident also leveraging AI for fraud and dispute resolution. However, Quavo’s focus on providing a comprehensive, end-to-end automated solution for issuing banks has been a key differentiator.

Joseph McLean, CEO and Co-Founder of Quavo, emphasized the synergistic value of the new leaders. “Dave’s proven ability to scale operations, align go-to-market teams, and build durable operating systems will be critical as we continue to expand our platform and deepen partnerships with financial institutions,” McLean stated. “Tony is a rare technology leader who combines deep architectural rigor with the ability to scale teams and platforms through rapid growth, and his experience building AI-first systems in highly regulated environments makes him the ideal leader to advance Quavo’s technology vision.”

Enhancing Value for Financial Institutions

The ultimate beneficiaries of this fortified leadership team are Quavo’s financial institution clients. In an environment where Americans disputed an estimated $83 billion in credit card charges in 2023, the need for efficiency and accuracy in dispute resolution has never been greater. Quavo already boasts impressive client outcomes, including a reported 37% reduction in write-offs and the ability to cut credit issuance time from an average of 11 days to under one.

With Oldershaw optimizing operations and DiGiorgio accelerating AI development, clients can anticipate even faster resolution times, higher recovery rates, and more robust compliance automation. The push to enhance the AI decisioning engine, powered by cross-institution data, promises to reduce false positives and deliver more accurate outcomes. This allows banks and credit unions to not only reduce operational costs and minimize losses but also significantly improve the customer experience by providing faster, more transparent resolutions, thereby restoring and building financial trust. As Quavo continues to invest in its platform and its people, it is positioning itself to not just participate in the future of financial services, but to actively shape it.