POA Acquires Redding Dealer, Cements I-5 Corridor Dominance

PORTLAND, Ore. – April 06, 2026 – In a strategic move that strengthens its hold on the West Coast, Pacific Office Automation (POA) today announced its acquisition of Western Business Products (WBP), a long-standing office technology dealer based in Redding, California. The transaction, which closed on April 1, creates a continuous service footprint for POA along the vital Interstate 5 corridor, bridging the gap between its established operations in Medford, Oregon, and Sacramento, California.

The acquisition is more than a simple line on a map; it represents a significant step in POA's regional consolidation strategy and reflects broader shifts in the office technology industry. For the near term, the Redding firm will operate as “Western Business Products Powered by POA,” a phased approach designed to ensure a smooth transition for customers and employees.

Building a West Coast Service Empire

For Pacific Office Automation, the nation's largest office equipment reseller and managed services provider, the acquisition is a calculated play to enhance operational efficiency and market dominance. The I-5 corridor is a critical artery for commerce, and by securing a presence in Redding, POA can now offer more consistent, responsive support to a continuous stretch of clients from Southern Oregon deep into Northern California.

“This acquisition strengthens our ability to serve customers across a key stretch of the region,” said Adam Pritchett, CEO of Pacific Office Automation, in a statement. “We’re excited to welcome Western Business Products’ employees to the POA family while continuing to deliver the same high level of service their customers have come to expect.”

This move comes as the Beaverton-based company celebrates its 50th year in business, underpinned by a remarkable 49 consecutive years of growth. POA recently announced it surpassed $507 million in annual revenue in 2025, a testament to its aggressive and successful expansion strategy. The company’s growth is not solely dependent on acquisitions; it also plans to expand organically into four new cities in 2026 and is actively hiring across its organization. This dual-pronged approach—acquiring established local players while simultaneously pushing into new territories—positions the firm as a formidable force in the national market.

Beyond Copiers: Industry Consolidation and the Future of Work

The POA-WBP deal is a microcosm of a larger trend transforming the office technology landscape. The industry is rapidly evolving beyond the traditional sale of printers and copiers. Today, businesses demand integrated solutions that encompass managed print services, enterprise-level IT support, cloud software, and unified communications. This shift toward comprehensive service offerings is driving a wave of consolidation, as larger providers acquire smaller, specialized dealers to broaden their service portfolios and geographic reach.

POA’s growth strategy clearly reflects this evolution. The company has methodically expanded its capabilities to become a one-stop-shop for the modern digital office. A previous acquisition in 2017 of Trans-West, a VoIP and data solutions provider, signaled this strategic pivot early on. By absorbing companies like Western Business Products, POA not only gains a new customer base and territory but also integrates local expertise and infrastructure, which can be leveraged to deploy its wider array of advanced services.

This strategy allows the national provider to deliver sophisticated IT and communication solutions with the logistical advantages of a local presence, a combination that is increasingly attractive to businesses undergoing digital transformation. The company’s extensive network, now with over 1,500 employees across eleven states, provides the scale and resources necessary to support complex, enterprise-level needs.

A Local Legacy Enters a New Chapter

For 25 years, Western Business Products has been a trusted name in the Redding business community. Founded and run by Dennis McGalliard, the company built its reputation on a foundation of strong local relationships and responsive service, serving as the region's authorized Ricoh dealer. WBP’s local infrastructure, including its Redding-based distribution facility, allowed for quick delivery and on-site assembly, a key differentiator in a market that values speed and reliability.

The decision to sell a successful, quarter-century-old business is never taken lightly. For McGalliard, finding the right cultural fit was paramount. “After 25 years building this business, I’m proud of what we’ve accomplished,” he stated. “Finding the right partner mattered, and POA stood out as an independent company that puts customers and employees first. I’m confident they’ll build on what we started.”

This sentiment highlights a crucial aspect of modern acquisitions: the alignment of values. POA’s commitment to maintaining WBP’s designation as a Ricoh Authorized dealer, coupled with its stated “employee-first” approach, appears to have been a decisive factor. For the Redding community and WBP's loyal customer base, this promises a degree of continuity, ensuring that the local service they value will be preserved, at least in spirit, under the new ownership.

Ensuring a Smooth Transition for Customers and Staff

The integration process is being managed carefully to minimize disruption. The “Western Business Products Powered by POA” co-branding strategy provides immediate brand recognition for existing clients while signaling the backing of a larger, resource-rich parent company. Customers can expect the same quality of service and support for their Ricoh equipment, now enhanced by POA’s extensive network and broader technology portfolio.

For WBP employees, the acquisition marks a transition from a small, family-owned business to a large, multi-state corporation. While such changes can bring uncertainty, POA's public statements emphasize a desire to welcome and integrate the existing team. Successful integrations in the industry often rely on transparent communication and clear articulation of roles and opportunities within the larger organization. McGalliard’s endorsement of POA’s culture suggests a belief that his team will be in good hands.

As POA continues its expansion, its ability to successfully integrate the local expertise and community goodwill of companies like Western Business Products will be critical to its long-term success. The company’s community impact is also a part of its identity, with its latest report highlighting support for 175 organizations in health, education, and community athletics, a philosophy it will likely extend to its new operations in the Redding area.