New Charter Acquires GraVoc, Forging a New Path for Managed Services

DENVER, CO – April 16, 2026 – New Charter Technologies, a rapidly growing platform of managed service providers (MSPs), today announced its acquisition of GraVoc, a Massachusetts-based technology solutions firm. The move significantly expands New Charter's portfolio, integrating deep expertise in Enterprise Resource Planning (ERP), custom business solutions, and a unique suite of creative services, signaling a strategic evolution in the competitive IT services landscape.

The partnership marks a deliberate step away from traditional, siloed IT support toward a more holistic, advisory-driven model. By incorporating GraVoc's diverse capabilities, New Charter is positioning itself to address a wider array of complex business challenges for its clients, moving beyond infrastructure management to become a comprehensive digital transformation partner.

A Strategic Play for a '360-Degree' Future

For over 30 years, GraVoc has cultivated a reputation for its integrated, “360-degree” approach to client service. The Peabody, Massachusetts firm combines core IT and cybersecurity services with high-value business solutions, particularly around the Microsoft Dynamics ecosystem, and a full-fledged creative technology division offering web development, video production, and digital marketing. This allows them to function as a single, unified partner for clients, a model that strongly resonates with New Charter's overarching vision.

"GraVoc represents exactly the kind of partner we're building New Charter around," said Peter Melby, CEO of New Charter Technologies, in a statement. "They've built a business that goes deeper with clients by combining technology, security, and business solutions to solve real problems. That aligns directly with where we're going: a more integrated, advisory-driven model that helps clients navigate what's next, not just manage what's in front of them."

This acquisition is emblematic of a broader industry trend where businesses are increasingly seeking technology partners who can offer strategic guidance across all facets of their operations. The complexity of modern business, from supply chain management to digital customer engagement, requires more than just a secure network; it demands integrated systems and cohesive strategies. By bringing GraVoc's ERP and creative teams into its fold, New Charter gains the ability to deliver on this demand, offering everything from backend financial system implementation to front-end brand messaging under one umbrella.

Building a Platform on Niche Expertise

This acquisition is a key component of New Charter's deliberate growth strategy. Backed by private equity firm Oval Partners, New Charter operates on an “invest and scale” model, distinct from the typical private equity playbook of aggressive consolidation and rebranding. The platform focuses on acquiring best-in-class MSPs that bring differentiated capabilities, preserving their leadership and brand identity while providing the resources of a larger entity.

This approach is evident in their recent acquisitions. The addition of firms like Orchestrate AI in 2025 brought a focus on artificial intelligence to enhance service delivery, while others expanded geographic reach or cybersecurity depth. The GraVoc deal is perhaps the most significant in terms of diversifying the service portfolio into high-value, adjacent markets. GraVoc's expertise in ERP and its unique creative services division are not typical MSP offerings, marking a strategic move to build a powerhouse through specialized, niche capabilities rather than simply amassing more of the same.

"What stood out most is their mindset," Melby continued. "They've always focused on the customer at the center and built around that. That's the same foundation we're scaling across New Charter, bringing together great companies to create something more powerful for clients, while preserving what makes each team special."

More Than a Merger: A Cultural Alignment

Both parties have emphasized that the decision was driven as much by cultural synergy as by strategic fit. GraVoc's leadership reportedly spent several years evaluating potential partners, prioritizing a shared vision for long-term growth, community commitment, and a people-centric philosophy. This careful deliberation underscores the importance of culture in the success of modern mergers and acquisitions, especially within the service industry.

David Gravel, founder of GraVoc, built his company on a simple but powerful premise. "We grew the company piece by piece over time, with a focus on our customers, our employees, and doing what we said we would do," Gravel stated. "If you put your word out there and say you can do something, you've got to do it, no matter what it costs."

Finding a partner that honored this ethos was paramount. "We were looking for a partner that thought the same way we do—about customers, about employees, and about building something that lasts," Gravel added. "We've always felt like we approached this business a little differently, and we were looking for a company that shared that perspective. With New Charter, we found it."

This “people-first” approach extends to both clients and employees. For GraVoc's nearly 1,000 clients and 80 employees, the message is one of continuity and enhancement. The existing leadership and teams will remain in place, ensuring that the relationships and service quality that defined GraVoc are preserved. At the same time, they will gain access to the expanded resources, security capabilities, and national reach of the New Charter platform.

The New Competitive Landscape for Managed Services

The integration of GraVoc into the New Charter platform redraws the competitive lines in the managed services sector. While many MSPs are consolidating, few have ventured so decisively into the realms of ERP consulting and creative production. This positions New Charter to compete not only with other MSP platforms but also with specialized business consultancies and digital marketing agencies.

GraVoc is a significant player in its own right, consistently recognized by the Boston Business Journal as a top IT consulting firm in Massachusetts and named one of New England's Fastest-Growing Companies. By acquiring an established and respected firm with a unique service mix, New Charter is making a clear statement about its ambitions.

The ultimate beneficiaries may be the clients. Businesses that once had to juggle multiple vendors—an IT provider, a web developer, an ERP consultant, and a marketing agency—can now potentially find those services under a single, integrated partner. This promises not only administrative simplicity but also the potential for more cohesive and effective technology and business strategies, as the firm managing the network also understands the core business software and the public-facing brand. This acquisition is a bold bet that the future of technology services lies not in specialization alone, but in the intelligent integration of specialties.