Liberty Taps Veteran Leader for Key Marine Housing Role Amid Scrutiny

HUNTINGTON BEACH, CA – January 07, 2026 – Liberty Military Housing has elevated a long-serving internal leader to a critical regional post, promoting Jasmine Alarcon to Regional Vice President of Southwest Marines. The move places the 18-year company veteran at the helm of housing operations for thousands of military families in a region under the microscope, as the entire privatized military housing industry grapples with intense scrutiny over living conditions and tenant rights.

Alarcon’s promotion comes at a pivotal moment for the sector. While providers like Liberty tout high satisfaction scores, they simultaneously face congressional pressure and public outcries from military families about persistent maintenance failures and poor housing quality. In her new role, Alarcon will be tasked with navigating this complex landscape, balancing corporate objectives with the profound responsibility of housing the nation's service members.

From the Ground Up: An 18-Year Rise

Jasmine Alarcon’s career at Liberty Military Housing is a case study in long-term dedication within a specialized industry. Since joining the employee-owned company in December 2007, she has methodically advanced through a series of increasingly vital operational roles. Her trajectory includes positions as a Service Manager, District Manager, Regional Property Manager, and Director of Operations, culminating most recently in her role as National Senior Director of Operations.

In her national capacity, Alarcon was instrumental in streamlining standard operating procedures and enhancing collaboration across the company’s vast portfolio. Her leadership has not gone unnoticed; she was recognized as Liberty's Regional Leader of the Year in 2022. Her expertise extends beyond internal operations, as demonstrated when she co-led a panel at the National Apartment Association’s Apartmentalize conference on mastering government partnerships—a core competency in the world of privatized military housing.

“Whether guiding teams through complex operational transitions or championing partnerships with government entities, Jasmine consistently brings clarity, purpose, and a deep commitment to our mission,” said Gail Miller, Chief Operating Officer at Liberty Military Housing, in a statement. “Her leadership will be instrumental as we continue to support and serve our military communities.”

A Strategic Post in Southern California

Alarcon’s new responsibilities cover the 'Southwest Marines' region, a significant portfolio centered on major Marine Corps installations in Southern California. She will now oversee operations at Marine Corps Base Camp Pendleton and Marine Corps Air Station (MCAS) Miramar, two of the most crucial military hubs in the country.

At Camp Pendleton, the world's largest U.S. Marine Corps Amphibious Training Base, Liberty manages over 7,000 homes across 22 distinct communities. At MCAS Miramar in San Diego, the company oversees more than 590 homes. This combined portfolio places Alarcon in charge of the housing and well-being of thousands of Marine families, whose readiness and morale are directly linked to their quality of life at home.

Her deep operational background is seen as a key asset in managing these large-scale communities, where the demands of military life—including frequent relocations and deployments—add layers of complexity to standard property management.

Leading Amid Industry-Wide Scrutiny

The backdrop to Alarcon’s promotion is the turbulent state of the Military Housing Privatization Initiative (MHPI). Launched in the 1990s to improve dilapidated government housing, the program has faced a firestorm of criticism in recent years. Widespread reports from military families across all service branches have detailed systemic problems, including toxic mold, pest infestations, water damage, and dangerously slow maintenance responses.

The crisis prompted a series of congressional hearings where lawmakers condemned the “slum-like conditions” some service members were forced to endure. A September 2023 Government Accountability Office (GAO) report further highlighted extensive issues in military barracks, a sign that housing problems remain a top concern for the Department of Defense (DoD).

In response, Congress enacted a Tenant Bill of Rights to provide families with more leverage, and the DoD has implemented new oversight tools. Most recently, in August 2024, the department launched the DOD Housing Feedback System (DHFS), a centralized platform for residents to report issues directly. These reforms aim to restore trust, but advocacy groups remain skeptical, arguing that the dispute resolution processes can still favor the housing companies.

Balancing Praise and Persistent Problems

Liberty Military Housing, the largest employee-owned company in the multi-family industry, presents a complex picture. On one hand, the company consistently garners high marks in resident satisfaction surveys. In 2024, it received an “Exceptional” award from SatisFacts for the eleventh consecutive year, based on over 45,000 surveys that yielded an overall satisfaction score of 4.78 out of 5.00.

However, these accolades stand in stark contrast to public accounts from frustrated tenants. In July 2025, news reports detailed “horrendous” conditions at the company’s Wadsworth Shores community in Virginia, where residents cited cockroach and mice infestations, flooding, and extended power outages. Some residents expressed feelings of being ignored, stating they felt like “just a paycheck.”

At the time, Liberty CEO Philip Rizzo acknowledged the concerns but noted that internal data did not indicate an “inordinate amount” of systemic issues, pointing to the company’s 50-year leases as an incentive to maintain properties. This dichotomy between positive aggregate data and severe individual complaints highlights the challenge Alarcon faces: ensuring that operational excellence is reflected in every single home, not just in overall satisfaction scores.

As she steps into her new role, Alarcon’s proven ability to streamline operations and foster strong government partnerships will be put to the test. Her success will be measured not only by corporate metrics but by the trust she and her teams can build with the Marine families who depend on Liberty to provide a safe and quality home environment worthy of their service and sacrifice.