Inbenta Taps Channel Chief to Tackle AI's 'POC Purgatory' Problem

DALLAS, TX – December 18, 2025 – In a strategic move to capitalize on the surging enterprise demand for practical AI, Inbenta AI has appointed channel veteran Brandon Pineda as its new Head of Global Partnerships. The appointment signals an aggressive push to build a global ecosystem capable of deploying the company's forthcoming AI platform, Encore, which promises to shift enterprise AI from a state of experimental purgatory to production-ready reality.

This hire comes as businesses worldwide grapple with the dual pressures of leveraging AI's potential while mitigating its significant risks. Pineda, a seasoned leader with over two decades in the Customer Experience (CX) sector, is tasked with constructing a world-class partner program from the ground up. His primary mission is to scale the rollout of Encore, slated for a Q2 2026 launch, and deliver on Inbenta's core promise: transforming fragmented enterprise data into secure, human-like automated experiences.

Inbenta AI, a company with over 20 years of mastery in Natural Language Processing (NLP) and a recent $40 million Series C funding round, is positioning itself as the answer for enterprises fatigued by AI hype. “The market has been saturated with AI promises, but starved for results. That era is over,” said Melissa Solis, CEO of Inbenta AI. “Our new platform, Encore, ends the cycle of POC purgatory and is built for immediate production success. We are delivering a fundamental shift: a new 'programmed intelligence' framework that gives businesses the power of modern LLMs with the safety, governance, and audit trails they need.”

Solis emphasized the critical role of a robust partner network in this strategy. “Bringing this new generation of AI to the global market requires a world-class channel, and having a leader with Brandon Pineda’s experience is a critical step in executing that strategy,” she stated.

Confronting the Crisis of 'POC Purgatory'

Inbenta's strategy directly confronts a pervasive and costly problem in the tech industry known as “Proof-of-Concept (POC) Purgatory.” Market data reveals a stark reality: an estimated 85% of all AI projects fail to deliver on their intended promises, and a vast number never move beyond the pilot stage. Despite executives ranking AI as a top priority, only a fraction of companies have successfully scaled their initiatives to generate tangible value. This chasm between ambition and execution has led to widespread disillusionment and expensive “shelfware”—software that is purchased but never fully implemented.

This failure to launch stems from a confluence of challenges. Many enterprises are hindered by poor data quality, complex integrations with legacy systems, and a persistent skills gap in AI talent. Furthermore, the very technology meant to drive progress—Large Language Models (LLMs)—often introduces its own set of obstacles. The risk of AI “hallucinations,” security vulnerabilities, and a lack of auditable compliance trails has made many leaders hesitant to deploy these powerful tools in customer-facing or mission-critical operations.

Enterprises are caught in a bind: they need to deliver the intelligent, conversational experiences that modern customers demand, but cannot risk the operational chaos, brand damage, or regulatory penalties associated with uncontrolled AI. This is the specific pain point Pineda and the Encore platform are engineered to solve.

“Enterprises are tired of shelfware and failed deployments,” commented Brandon Pineda on his new role. “They need brilliantly lifelike conversations combined with the ironclad security and control that only Inbenta AI can provide.”

Encore: The 'Assembly Line' for Governed AI

At the heart of Inbenta's new offensive is Encore, a platform described as an industry-first “assembly line” for AI agents. The core innovation is its ability to allow CX teams to deploy sophisticated, compliant AI solutions in a matter of hours or days, a dramatic acceleration from the typical months-long cycle.

Encore is built upon a framework the company calls “programmed intelligence.” This approach represents a hybrid model, combining the dynamic, conversational power of modern LLMs with the deterministic, rule-based precision of Inbenta’s proprietary Neuro-Symbolic AI. This composite structure is designed to provide the best of both worlds: the engaging, human-like quality of generative AI and the non-negotiable governance, safety, and control required by enterprises.

This architecture is underpinned by Inbenta’s patented Semantic Lexicon, a technology honed over two decades that provides a deep, contextual understanding of language across more than 100 dialects. Unlike generic models, this system is designed for high accuracy and the ability to discern user intent precisely, reducing the likelihood of errors and irrelevant responses. By integrating this proven NLP mastery with a modern agentic framework, Encore aims to deliver automation that is not only intelligent but also compliant and fully auditable.

The platform is engineered to give enterprises precise control over their AI interactions, ensuring that all communications are appropriate and safe. This focus on governance is a key differentiator in a market flooded with powerful but often unpredictable AI tools, offering a clear path to transforming business operations without sacrificing security.

Building a World-Class Channel for Global Scale

While the technology is poised for impact, its success hinges on market penetration and effective implementation. This is where Brandon Pineda’s role becomes pivotal. His track record includes transformative tenures at CX firms Omilia and Textel, where he was credited with building high-growth channel programs and significantly expanding partner-driven revenue and pipeline.

Pineda’s appointment is a clear signal that Inbenta is adopting a channel-first strategy for its most ambitious product launch to date. Building a robust partner ecosystem of system integrators, value-added resellers, and managed service providers is essential for scaling a sophisticated enterprise solution like Encore. These partners provide the localized expertise, integration services, and trusted relationships needed to deploy complex technology within diverse enterprise environments.

For channel partners, the rise of enterprise-grade AI represents a massive opportunity, with analysts projecting the market for AI-powered business services to grow into a multi-billion dollar industry. By equipping partners with a production-ready, governed platform, Inbenta aims to empower them to move beyond simple reselling and become strategic advisors who can solve core business problems for their clients. The program Pineda will build is expected to provide the training, frameworks, and support necessary for partners to confidently deliver on the promise of measurable ROI from AI investments, a promise that has so far remained elusive for many.