Hyland's AI Leap: Agentic Automation Redefines Enterprise Content

CLEVELAND, OH – November 24, 2025 – Content services provider Hyland has unveiled a significant wave of innovations for its Content Innovation Cloud™, doubling down on a strategy that fuses generative AI, deep enterprise integrations, and a cloud-native architecture. While product updates are routine, Hyland's latest announcements signal a more profound shift, moving the industry conversation from passive content storage to active, intelligent, and context-aware information management. The company is making a clear bet that the future of enterprise content lies not in a centralized repository, but in a fabric of intelligent services woven directly into the applications where work gets done.

At the heart of this evolution is a push towards what Hyland calls 'agentic automation'—a leap beyond traditional workflows. This, combined with new pre-built integrations for industry giants like Salesforce, Guidewire, SAP, and Workday, aims to dissolve the final barriers between business processes and the content that fuels them. For organizations navigating digital transformation, these moves address a critical pain point: turning vast, siloed archives of unstructured data into a strategic asset that drives automated, intelligent action.

From Automation to Agency: AI That Understands Context

The most forward-looking aspect of Hyland's Q3 update is its embrace of generative AI to power 'agentic' capabilities. This marks a departure from simple rules-based automation. Instead of just moving a document from point A to B, agentic systems are designed to understand context, infer meaning, and even make decisions based on the information they process.

For example, enhancements to Hyland Intelligent Document Processing (IDP) now include advanced reasoning features. An AI agent can extract contextual information that isn't explicitly stated in a document, evaluating multiple data points to derive new insights. In a claims processing scenario, this could mean an agent connecting a police report, a mechanic's invoice, and a customer statement to assess the situation's severity without a human needing to read all three documents and draw the conclusion themselves.

This AI-driven approach is underpinned by critical advancements in content intelligence. The latest version of Hyland Knowledge Enrichment can now automatically identify and mask personally identifiable information (PII) before it is used in downstream AI and analytics processes. This is a crucial development for digital risk management, enabling organizations in regulated industries like finance and healthcare to leverage powerful AI models without compromising data privacy and compliance.

Furthermore, Hyland Knowledge Discovery now employs Retrieval-Augmented Generation (RAG) technology, allowing employees to ask complex questions in natural language and receive verified, AI-generated answers complete with source citations. This transforms content repositories from passive archives into interactive knowledge bases, empowering users to find information and insights that were previously buried.

The End of the Application Swivel Chair

For years, employees have been burdened by the 'swivel chair' interface—constantly toggling between core business applications and separate content management systems. Hyland's strategy directly targets this inefficiency with a suite of new, cloud-native integrations designed to embed content services directly within the user's primary workspace.

The new Hyland for Salesforce offering, available on the AppExchange, allows sales and service teams to manage documents within their CRM, while the Hyland for Guidewire ClaimCenter integration streamlines claims processing by providing adjusters with in-context access to all relevant files. Both are built to be cloud-native, reducing the cost and complexity typically associated with such enterprise integrations.

This theme continues in the back office. The upgraded Hyland for SAP SuccessFactors aims to digitize and streamline the entire employee document lifecycle, from recruitment to retirement, directly within the familiar HR platform. Similarly, Hyland for Workday, an approved 'Built on Workday' application, embeds content services into both Human Capital Management (HCM) and Finance modules. This allows users to capture, index, and retrieve everything from invoices to employee records without ever leaving Workday. The strategic goal is clear: to make content management an invisible, seamless part of the user's natural workflow, thereby increasing adoption, ensuring compliance, and accelerating business processes.

Modernizing the Engine: A Cloud-Native Core

These advanced AI features and deep integrations are all powered by Hyland's underlying Content Innovation Cloud. The company's recent enhancements demonstrate a commitment to modernizing its entire product portfolio, not just bolting on new capabilities. This focus on cloud-native architecture is about delivering the scalability, security, and agility that modern enterprises demand.

For customers of Hyland's long-standing OnBase platform, the new Hyland Cloud Update Service automates monthly updates, freeing IT teams from manual patching and ensuring their environments remain secure and compliant with minimal effort. This is a significant step in reducing the total cost of ownership and the operational burden of enterprise software.

Meanwhile, the company's other platforms are also evolving. The latest Nuxeo releases feature a decoupled, open-source Elasticsearch architecture, boosting scalability and cloud agility. For Alfresco users, Hyland introduced new fast-access dashboards and a critical SAP Information Lifecycle Management (ILM) Connector, which simplifies the management of SAP content, helps reduce storage costs, and automates governance policies.

These updates show that Hyland is not forcing customers into a single path but is instead creating a flexible, modern foundation that supports its diverse customer base on their unique digital transformation journeys. The strategy appears to be one of enabling gradual modernization, allowing organizations to leverage next-generation AI and cloud capabilities without having to rip and replace their existing, mission-critical systems.

As businesses become increasingly defined by their ability to harness data, the line between content management and business strategy is blurring. Hyland's latest moves reflect this reality, positioning content not as something to be stored, but as the fuel for intelligent automation and smarter decisions. Mitch Suter, chief innovation officer at Naviant, a key Hyland partner, echoed this sentiment, stating, "With powerful cloud-native integrations and AI-driven automation, Hyland is helping organizations simplify complexity, unlock insights from their content, and accelerate meaningful outcomes." By embedding agentic intelligence directly into the core workflows of the enterprise, Hyland is making a compelling case that the next wave of business process innovation will be driven by content-aware AI.