Five Years Strong: ServicePower’s Security Commitment Builds Trust in Field Service

By Carol Moore

November 04, 2025 – In an increasingly interconnected world, data security is no longer a ‘nice-to-have’ – it’s a business imperative. For field service management (FSM) software providers, the stakes are particularly high. Technicians enter homes and businesses, accessing sensitive data and potentially creating vulnerabilities. This is why ServicePower’s recent announcement – its successful completion of its fifth consecutive SOC 2 Type II audit as of October 31, 2025 – is more than just a compliance checkmark; it’s a demonstration of sustained commitment to protecting customer data and building lasting trust.

SOC 2 Type II compliance, awarded by the American Institute of Certified Public Accountants (AICPA), verifies that a service organization has implemented robust security controls to protect the confidentiality, integrity, and availability of customer data. Achieving this certification once is a feat. Maintaining it for five consecutive years, as ServicePower has done, signals a deeply ingrained security culture.

Beyond Compliance: A Differentiator in a Crowded Market

The FSM market is competitive, with numerous players vying for market share. While functionality and cost remain important factors, security is rapidly becoming a key differentiator. “We’re seeing a clear shift in enterprise buying behavior,” says an industry analyst, speaking anonymously. “Security certifications are now non-negotiable for many organizations, particularly those in regulated industries like healthcare and finance.”

ServicePower's commitment to maintaining SOC 2 Type II compliance for five years isn’t merely about ticking boxes. It's a strategic move to attract and retain customers who prioritize data protection. The company’s consistent success in this area sets it apart from competitors who may lack the same level of commitment.

The Rising Importance of Security in Field Service

The growing need for robust security in FSM is driven by several factors. The increasing prevalence of connected devices – from smart thermostats to security systems – creates a larger attack surface. Technicians often access sensitive customer data – including personal information, financial details, and even medical records – while performing their jobs. This makes FSM systems a prime target for cybercriminals.

“The risk is real,” explains a cybersecurity expert, speaking anonymously. “If a technician’s device is compromised, it could expose sensitive customer data to malicious actors. That’s why it’s crucial for FSM providers to implement strong security controls – and to demonstrate that those controls are effective.”

Building Trust with Transparency and Control

ServicePower’s approach to security goes beyond simply achieving compliance. The company emphasizes transparency and control, giving customers visibility into its security practices and allowing them to manage their data effectively. This commitment to customer empowerment is a key component of its trust-building strategy.

“Customers want to know that their data is safe and secure,” says an IT manager at a large enterprise, who requested anonymity. “They want to be able to trust their service providers to protect their information. ServicePower’s consistent SOC 2 Type II compliance gives us confidence that they’re taking data security seriously.”

The Consumer Impact: Protecting the Connected Home

The implications of secure FSM extend beyond enterprise customers. As more homes become ‘smart’ and connected, the need to protect personal data within those environments becomes increasingly critical. Technicians servicing smart home devices have access to a wealth of information about homeowners’ habits, preferences, and lifestyles. A data breach could expose this information, leading to privacy violations and even identity theft.

“Consumers are becoming more aware of the risks associated with connected devices,” notes a privacy advocate. “They want to be able to trust the companies that provide those devices – and the technicians who service them – to protect their privacy.”

Beyond SOC 2: A Holistic Approach to Security

While SOC 2 Type II compliance is a valuable indicator of security maturity, it’s not a silver bullet. ServicePower recognizes the importance of taking a holistic approach to security, encompassing everything from data encryption and access controls to employee training and incident response planning.

The company’s security team continuously monitors the threat landscape, identifies potential vulnerabilities, and implements measures to mitigate risks. They also conduct regular security audits and penetration tests to ensure the effectiveness of their controls.

Looking Ahead: The Future of Security in FSM

As the threat landscape continues to evolve, the importance of security in FSM will only increase. Service providers will need to stay ahead of the curve, adopting new technologies and implementing innovative security measures to protect customer data.

“The future of FSM security will be about more than just compliance,” predicts an industry expert. “It will be about building a culture of security, empowering employees to be security champions, and proactively identifying and mitigating risks.”

ServicePower’s commitment to maintaining SOC 2 Type II compliance for five consecutive years serves as a model for the industry. By prioritizing security and building trust with customers, the company is positioning itself for long-term success in a rapidly evolving market. The sustained commitment isn’t just good business, it's a responsibility to protect the sensitive data entrusted to them in an increasingly interconnected world.