Equifax Automates Unemployment Claims Process with New POA Manager

ATLANTA, GA – October 30, 2025 – Equifax today launched its Unemployment Claims Power of Attorney (POA) Manager, a cloud-based platform designed to streamline the often-complex process of managing unemployment claim authorizations for employers operating across multiple states. The new tool seeks to alleviate the administrative burdens, reduce errors, and accelerate claims processing, a growing concern for businesses navigating fluctuating economic conditions and increasingly stringent compliance requirements.

Rising Costs and Complexity Drive Demand

The unemployment claims landscape has become increasingly challenging for employers. Beyond the immediate financial impact of claims, companies face escalating administrative costs associated with managing paperwork, responding to state inquiries, and contesting inaccurate charges. "The complexity is immense," notes an HR manager at a national retail chain. “Each state has its own unique procedures and forms, and keeping track of everything is a constant headache.” This burden is exacerbated by the increasing prevalence of multi-state operations and the growing need for employers to comply with a patchwork of differing regulations.

The financial implications are significant. According to industry analysts, improper handling of unemployment claims can lead to overpayments, penalties, and increased unemployment taxes. ADP reports that employers are regularly overcharged in unemployment taxes, and a substantial portion of these overpayments are due to administrative errors and delayed responses. The rising cost of unemployment insurance, coupled with increased scrutiny from state agencies, is driving demand for automated solutions that can simplify the process and minimize risk.

Equifax’s Solution: A Cloud-Based Approach

Equifax’s POA Manager is designed to address these challenges by centralizing the management of POA forms in a secure, cloud-based platform. The tool automatically sorts forms by state, provides step-by-step instructions for completion, and utilizes artificial intelligence to review completed forms for accuracy. “The goal is to eliminate the manual effort and potential for errors that are inherent in the traditional paper-based process,” explained a source familiar with the product development. The platform integrates with Equifax’s existing suite of workforce solutions, allowing employers to seamlessly manage unemployment claims alongside other HR and payroll functions.

The new platform offers several key features, including automated state-specific form generation, digital signature capabilities, real-time tracking of POA status, and audit trails for compliance purposes. It’s intended for businesses of all sizes, but is particularly beneficial for larger organizations with complex operations and employees in multiple states. An analyst at a leading HR technology research firm commented, “This tool could be a game-changer for companies struggling to keep up with the administrative burden of unemployment claims. The automation features and AI-powered accuracy checks are particularly appealing.”

A Competitive Landscape and the Future of Claims Management

Equifax is entering a competitive market for unemployment claims management solutions. Established players such as ADP and Experian already offer platforms designed to automate the process and reduce costs. However, Equifax differentiates itself through its deep expertise in data analytics and its integrated suite of workforce solutions. “We’re not just providing a tool to manage POA forms,” said a company spokesperson. “We’re offering a comprehensive solution that helps employers manage their entire unemployment claims process, from initial filing to final resolution.”

The trend towards automation in claims management is likely to accelerate in the coming years. As state unemployment agencies adopt more digital processes, employers will need to embrace technology to stay compliant and minimize risk. AI and machine learning will play an increasingly important role in identifying fraudulent claims, automating eligibility determinations, and improving the overall efficiency of the unemployment insurance system. “The future of claims management is about leveraging data and technology to create a more efficient, accurate, and transparent system for both employers and state agencies,” said one industry expert. Equifax’s investment in cloud technology and AI positions the company well to capitalize on this trend, expanding its role as a provider of end-to-end solutions for workforce management and compliance.

As businesses navigate an increasingly complex regulatory environment, tools that simplify administrative tasks and reduce risk will become essential. Equifax’s new POA Manager is a step towards that goal, offering employers a streamlined and automated solution for managing unemployment claims and ensuring compliance.