ECP and Sage Unite to Bridge Senior Care's Critical Data Gap

MILWAUKEE, Jan. 12, 2026 – In a significant move to streamline care in senior living, software provider ECP and intelligent alerting platform Sage have announced a major technology integration. The partnership connects Sage's real-time resident monitoring and alerts directly with ECP's comprehensive electronic health record (EHR) system, aiming to close a long-standing and critical gap between immediate care events and clinical documentation.

ECP, a platform used by over 8,000 senior living communities, and Sage, a specialist in resident safety technology, are creating a continuous data flow that promises to enhance caregiver response times, improve documentation accuracy, and provide operators with unprecedented operational visibility. For years, the industry has struggled with fragmented systems, where urgent alerts from call systems and on-the-floor incidents were manually and often inconsistently logged into resident records. This new integration automates that process, ensuring every alert and response is captured and contextualized within the resident's clinical file.

"This integration gives our customers a clearer, faster picture of what's really happening in their communities," said James Baumeister, product manager at ECP. "When things like response times and alerts automatically flow into ECP, operators gain insight they can act on—whether that means adjusting a service level, supporting staff, or improving family communication."

Tackling a Persistent Industry Challenge

The partnership directly confronts one of the most significant hurdles in modern senior care: a lack of interoperability. According to industry reports, more than 70% of senior living operators identify disconnected technology systems as a primary barrier to improving care and efficiency. This fragmentation results in data silos, where crucial information is trapped in separate platforms, leading to duplicated administrative work, a higher risk of error, and missed opportunities for proactive care.

Traditionally, a caregiver might respond to a fall alert, provide assistance, and then have to remember to log the details later in a separate EHR terminal, often at the end of a long shift. This delay can lead to incomplete or inaccurate records, which in turn affects care planning, billing, and family communication. The ECP-Sage integration is designed to eliminate this disconnect. Sage's system tracks every alert, response, and action as it occurs, and this data is now automatically pushed into ECP's platform, creating a single, connected view of resident care.

This move is part of a broader industry push towards a 'connected care ecosystem,' a model where technology enables a seamless and holistic approach to resident well-being. By breaking down data silos, providers can create a more complete picture of a resident's health, anticipate needs, and intervene earlier, ultimately improving outcomes and quality of life.

A Glimpse into the Future of Connected Care

The real-world impact of this integration is already being demonstrated by early adopters. Navion Senior Solutions, an enterprise provider managing over 50 communities across the Southeast, is leveraging the combined power of the two platforms. Having already achieved an industry-leading missed medication rate of just 0.1% using ECP's eMAR solution, Navion is now using the Sage integration to further enhance its clinical workflows.

"Our teams need to see what's happening in real time and have that information reflected immediately in our clinical workflows," explained Olivia Jenkins, Senior Regional Director of Clinical Services at Navion Senior Solutions. "This integration closes that gap. It helps us document more accurately, respond more proactively, and support caregivers with information at the moment they need it—without adding extra work."

Navion's positive experience, which included a successful pilot of Sage's technology, led to an enterprise-wide rollout across all its communities. This adoption by a major provider underscores the tangible benefits of a unified system, offering a powerful case study for other operators evaluating their technology stacks. The ability to automatically link a real-time event, such as a resident using a call button, to their documented care plan allows for more accurate service level assessments and provides transparent, verifiable proof of care for families.

Empowering Caregivers and Enhancing Safety

At its core, the partnership is designed to support the frontline staff who provide daily care. By automating documentation, the integration reduces the administrative burden on caregivers, freeing up valuable time for more direct, meaningful resident interaction. According to Sage, communities using its technology have seen caregiver response times improve by as much as 50% and caregiver churn decrease by up to 40%.

"Senior living teams need visibility, speed, and confidence in their daily workflows," said Scott Hougham, Head of Strategic Partnerships at Sage. "By connecting Sage's real-time alerting with ECP's robust clinical platform, we're empowering caregivers to respond faster, document more completely, and operate more proactively—without ever leaving the tools they already use."

For residents and their families, the benefits translate into enhanced safety and greater peace of mind. Faster responses to alerts, especially for potential emergencies like falls, can significantly improve outcomes. Furthermore, the detailed and accurate documentation created by the integrated system provides families with greater transparency and confidence that their loved ones are receiving timely and appropriate care. This data-driven approach strengthens the foundation for predictive care, where patterns and trends in alerts could signal a change in a resident's condition before it becomes a crisis.

Navigating the Path to a Unified Tech Stack

While the ECP-Sage partnership represents a significant leap forward, the path to a fully integrated technology ecosystem is not without its challenges. Implementing any new system requires careful planning, robust staff training to ensure adoption, and a clear understanding of the return on investment. Operators must also consider data privacy and security, ensuring that the increased flow of sensitive resident information remains protected and compliant with HIPAA regulations.

The success of such integrations hinges on the open architecture of the platforms. ECP's open API framework is a critical component, allowing partners like Sage to embed seamlessly into existing workflows. However, communities often use numerous other software solutions for billing, dining, and resident engagement, and true interoperability will require a continued commitment to open standards across the vendor landscape.

Despite these considerations, the collaboration between ECP and Sage is a clear indicator of the industry's direction. For operators evaluating their technology, this partnership offers a compelling step toward the unified stack they have been seeking. By transforming how data flows from the resident's room to the clinical record, they are not just connecting two systems—they are strengthening the very foundation for a more predictive, proactive, and person-centered future in senior care.