Altus Commercial Receivables Bets on AI to Revolutionize B2B Collections

NEW YORK, NY – November 17, 2025 – Altus Commercial Receivables has appointed Tarn Shant as its new Chief Technology Officer (CTO), a move that underscores the company’s commitment to transforming its commercial receivables management platform with artificial intelligence (AI) and automation. The appointment positions Altus to capitalize on a rapidly evolving industry where data-driven insights and streamlined processes are becoming increasingly vital.

A Strategic Shift Towards Intelligent Receivables

Shant brings over 25 years of experience in technology leadership, most recently serving as Senior Vice President of Technology at iQor. His background focuses on driving digital transformation and modernization, particularly through AI-powered solutions, and a deep understanding of the BPO sector. Altus sees Shant’s expertise as crucial to accelerating its innovation pipeline and modernizing its existing infrastructure. This isn't just about adopting new technologies, but fundamentally reshaping how Altus approaches B2B collections.

“The receivables management space is ripe for disruption,” noted one industry analyst. “Companies are realizing that traditional methods are no longer sufficient. AI offers the potential to dramatically improve efficiency, reduce costs, and enhance the customer experience.” Altus’s move is being viewed as a proactive step to stay ahead of the curve and differentiate itself in a competitive market. The company has already demonstrated a commitment to technology through the development of its ARM STRONG™ platform, a collections automation software built in partnership with Salesforce.com.

The Rise of AI in B2B Collections

The integration of AI and automation into receivables management is no longer a futuristic concept; it's a present-day reality. AI algorithms are being used to predict payment behavior, identify high-risk accounts, and personalize communication strategies. This allows companies like Altus to prioritize their efforts and allocate resources more effectively. Automation is streamlining repetitive tasks, such as sending payment reminders and processing payments, freeing up human agents to focus on more complex cases and strategic initiatives.

According to industry reports, AI is being adopted across a wide range of applications in debt collection. These include improved operational efficiency, higher recovery rates, enhanced customer experience, and stronger compliance. AI powered systems create consistent, trackable communication records and can flag interactions that may breach compliance rules. One major trend is the shift towards proactive delinquency management, where early warning systems powered by AI can identify potential risks before accounts reach default.

“The technology allows us to move from reactive collection efforts to proactive account management,” explained a source familiar with Altus’s strategy. “We can identify potential issues early on and work with our clients to resolve them before they escalate.”

Navigating the Competitive Landscape

Altus Commercial Receivables operates in a crowded market with established players like ABC-Amega, Caine & Weiner, and InDebted. Many of these competitors are also investing in technology to improve their services. However, Altus’s focus on integrating AI at the core of its platform, coupled with Shant’s expertise, could give it a significant competitive advantage.

“The key differentiator will be how effectively companies can leverage data and insights to drive better outcomes,” said an industry consultant. “It's not just about automating tasks; it's about using AI to make smarter decisions.”

Altus's ARM STRONG™ platform has already established a foundation for automation and integration. The company's partnership with Salesforce.com reflects its commitment to leveraging best-in-class technology. Shant’s appointment signals a clear intention to build upon this foundation and accelerate the development of even more sophisticated AI-powered solutions.

“We’re not just building technology; we’re building a platform for the future of receivables management,” stated a company representative. “We believe that AI will play a critical role in shaping the industry, and we’re committed to being at the forefront of this transformation.”

Furthermore, Altus’s focus on a holistic approach—combining technology with experienced collections professionals—is seen as a key strength. The company recognizes that AI is a powerful tool, but it’s not a replacement for human judgment and empathy. The integration of AI is designed to augment the capabilities of collections professionals, not replace them.

“The human element remains crucial,” explained an industry analyst. “AI can automate tasks and provide insights, but it’s still up to human agents to build relationships with clients and negotiate payment plans.”