AI Agents and Open APIs: A New Blueprint for Insurance Modernization in MEAI

BANGALORE, India – May 19, 2026 – A strategic alliance between global technology provider ITC Infotech and insurance infrastructure platform InsureMO is set to introduce a new paradigm for digital transformation in the insurance sectors of the Middle East, Africa, and India (MEAI). The partnership aims to accelerate modernization by combining ITC Infotech's K-Fabric agentic AI framework with InsureMO's extensive API platform, enabling insurers to deploy intelligent automation without the cost and disruption of replacing legacy core systems.

This collaboration arrives at a critical juncture for the MEAI region, where market demand for AI-driven solutions is surging. Insurers face intense pressure to innovate, personalize customer experiences, and improve operational efficiency, yet are often constrained by aging IT infrastructure. The new alliance promises a pathway to leapfrog these challenges, leveraging autonomous AI agents to build and operate modern insurance applications.

The AI-Powered Leap Beyond Legacy Systems

The technical foundation of the partnership represents a significant evolution from traditional IT integration projects. It pairs two complementary technologies: ITC Infotech's K-Fabric, a framework that orchestrates autonomous AI agents, and InsureMO's platform, which comprises over 2,500 atomic, domain-specific APIs for every part of the insurance lifecycle.

Agentic AI systems, like those powered by K-Fabric, differ from conventional AI models by being able to reason, plan, and execute complex, multi-step tasks autonomously. Instead of simply analyzing data or responding to a prompt, these agents can proactively pursue goals. The critical technical enabler of this alliance is that InsureMO's APIs are built in an open, structured format. This allows K-Fabric's AI agents to discover, understand, and compose them into functional insurance applications directly, without the need for custom coding or proprietary connectors that typically consume months of development time.

This middleware-based approach is a game-changer for insurers. InsureMO's API layer sits alongside an insurer's existing systems of record, acting as a modern, flexible data and transaction hub. This allows carriers to keep their stable, albeit outdated, core systems in place while building new capabilities on top. It effectively sidesteps the notoriously risky, expensive, and time-consuming 'rip-and-replace' projects that have historically defined insurance modernization.

“Insurers in high-growth markets need transformation at speed which can enable them to deliver results in months, not years,” said Manas Chakraborty, CEO of ITC Infotech. “Our alliance with InsureMO provides a platform for our K-Fabric AI agents to operate natively across the insurance value chain, helping carriers deploy intelligent automation faster, with lower risk and cost than traditional modernisation programmes.”

Tapping into High-Growth Markets

The initial focus on the Middle East, Africa, and India is highly strategic, targeting regions with a potent mix of high growth potential and urgent modernization needs. The AI in Insurance market for the Middle East and Africa alone was valued at nearly USD 94 million in 2024 and is projected to explode at a compound annual growth rate (CAGR) of 33.3% through 2031, according to industry analysis.

Insurers across these diverse markets face common hurdles. In Africa, low insurance penetration—often below 1%—and limited data for underwriting present both a challenge and a massive opportunity for technology to expand access. In India, a burgeoning digital-first consumer base demands seamless experiences and faster claims processing, putting immense pressure on insurers to automate. Meanwhile, markets in the GCC, such as the UAE and Saudi Arabia, are in a pivotal moment, with sustained investments in digital transformation aimed at creating regional champions.

The ITC Infotech-InsureMO partnership is tailored to address these specific regional dynamics. By enabling rapid product launches and automating manual processes, the alliance helps insurers become more agile. For instance, an insurer in Africa could use the platform to quickly configure and launch a micro-insurance product for a new market segment, while a carrier in India could automate a significant portion of its claims adjudication process to meet customer expectations for speed.

Rajat Sharma, Chief Revenue Officer at InsureMO, commented on this regional synergy. “ITC Infotech's strength in the Middle East and India, combined with their K-Fabric AI framework, makes them an ideal partner to bring our platform to enterprises who want to modernise without disruption,” he stated. “Our APIs are designed so that any AI tool that can call an API can build on InsureMO. With ITC Infotech's delivery capability and regional presence, we can now offer insurers a complete path from AI strategy to production deployment.”

From Buzzword to Business Value

Moving beyond theoretical potential, the partnership will initially focus on co-developing solutions that deliver tangible business outcomes. The first wave of offerings will target three critical areas of the insurance value chain: intelligent underwriting, automated product configuration, and claims workflow automation.

For intelligent underwriting, AI agents can continuously gather and analyze vast datasets to refine risk profiles, enabling hyper-personalized pricing and reducing reliance on manual data entry. Agents can pre-fill applications, ask contextual follow-up questions, and validate inputs in real-time, dramatically improving efficiency and accuracy.

With automated product configuration, insurers can slash the time it takes to bring new products to market from months to weeks. The AI agents can interpret product specifications and automatically compose the necessary InsureMO APIs to create a fully functional product, complete with rating, rules, and policy documents.

In claims workflow automation, the impact is particularly profound. Research shows that AI is already enabling 5-10x faster claims processing in markets like India. The new solutions will automate routine tasks like first notice of loss, fraud detection, and payment processing, freeing up human adjusters to focus on complex and high-empathy cases. This not only cuts operational costs but also significantly enhances the customer experience at a crucial moment of truth.

To accelerate this development, the companies will utilize ITC Infotech's Digital and AI Experience Centres in Bengaluru and Kolkata, along with its AI Studio in Pune, as co-innovation hubs for building and validating these solutions with clients. Furthermore, ITC Infotech is establishing a certified InsureMO practice, ensuring a pool of engineers are expertly trained on the platform's architecture, directly addressing the industry-wide talent gap in advanced technology skills. The alliance is effective immediately, with joint go-to-market activities planned for 2026.